Frequently Asked Questions
We put together a list of our most frequently asked questions to help
answer some of the questions you may have! If you need additional
assistance or have any other questions, please email us atΒ goodzkj@outlook.com.
We are happy to answer all questions you may have!
Orders & Payments
Changing or Cancelling an order
Because our orders process very quickly once submitted, we are unable to change your address or shipping method or modify or cancel an order that you have already placed.
However, returning your purchase is easy. For additional information, please email us at goodzkj@outlook.com.
Promotional Terms and Conditions
All items in the sale category, Customized Crystals are final sale and cannot be returned.
Payment Methods
We accept the following secure payment methods for your convenience:
- Visa
- Mastercard
- American Express (AMEX)
- PayPal
- Discover
Shipping & Delivery
How long will it take for my order to ship?
Please allow a processing time of 2 to 5 business daysΒ from the time of placing your order for yourΒ order to ship (this is only for processing, pulling and packing your order; this does not include transit time). During peak shopping periods, processing time may take longer.Β
How can I track my order?
Once your order ships, youβll receive a confirmation email with tracking details. If tracking isnβt updating, allow 10β14 business days for carrier updates.
What if my package is returned to sender?
Packages are returned due to invalid addresses. You have 30 days from the return date to contact us and arrange redelivery; unclaimed items will be restocked after 30 days.
Returns & Exchanges
What is your return policy?
Most items (excluding final sale, earrings, and personal care products) can be returned within 30 days of delivery. Sale items and limited-edition crystals are final sale.
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
How do I start a return?
Log into your account, navigate to your order, and click βRequest Return.β
Are shipping costs refundable?
No, original shipping fees are non-refundable.
Returns Without Label
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Products & Care
How do I care for my energy jewelry?
Avoid water exposure (e.g., showers, swimming) to prevent string damage. Clean gently with a dry cloth. For crystal cleansing, see βCrystal Energy FAQsβ below.
Do you offer custom engravings or designs?
Yes, we offer custom engravings and designs. All jewelry is crafted with specific crystal combinations to enhance energy alignment.
Crystal Energy FAQs
How do I choose the right crystal for my intentions?
Trust your intuition! Hold a crystal and focus on your goalβsensations like warmth or calm indicate alignment.
How do I cleanse my crystals/jewelry?
We recommend four methods:
- Rinse under clean water, then place in sunlight/moonlight for 4+ hours.
- Pass through sage or palo santo smoke.
- Lay on selenite or clear quartz for 6+ hours.
- Set near high-vibrational music (e.g., mantras).
Should I wear my bracelet on the left or right hand?
The left hand is your βreceivingβ side (for internal healing, emotions). The right hand is your βgivingβ side (for manifesting actions, productivity). Trust what feels right!
Can I wear multiple crystals at once?
Start with one crystal for 10 days to observe its energy. Once comfortable, combine stones with complementary intentions (e.g., rose quartz + amethyst for love and calm).
Jewelry-Specific FAQs
How do I find the right bracelet/necklace size?
For bracelets: Measure your wrist with string, then choose the closest size (womenβs avg: 7.5", menβs avg: 8"). Necklaces: Womenβs avg: 18", menβs avg: 21.5".
Is your jewelry waterproof?
No, repeated water exposure can weaken strings. Remove jewelry before swimming, showering, or exercising.